gifts fashion accessories
Customer Service
Customer care is a top priority for us at lollipopgifts.com. The questions below are there to help you find the information you want as quickly and easily as possible. If you have any queries or questions that have not been answered on our website, you can contact us at:Lollipop
High Street Bourton-on-the-Water
Cheltenham
Gloucestershire GL54 2AQ
United Kingdom
Lollipop office hours: Monday – Friday 9am to 5pm
By telephone: +44 (0)1451 822111
By fax: +44 (0)1451 822111
By email: customerservices@lollipopgifts.com
How do I use the lollipopgifts.com website?
We have created lollipopgifts.com with just one thing in mind – a place to relax, browse and spoil you and your friends. While browsing you will come across many different and unique items, simply click and buy the products you like.
How do I find a specific item?
If you know what you are looking for, use the PRODUCT SEARCH function at the top of the screen and you will be directed to the relevant product pages from which you can shop.
How do I make a purchase?
Making a purchase is easy. Just follow these simple steps:
Shop by browsing through our different categories - new products, fashion, gifts and home, little lollipop, seasonal, special offers. Within each category you will be given several product options, such as clothing, jewellery, accessories. Click on one of these, and you will be taken to the products you can buy.
Click on the product image to access the individual item’s product page where you will be given further information as well as sizing and colour options.
Add merchandise to your shopping bag by clicking on ‘Add to shopping bag’ button near the desired item.
Review the items you have chosen in your shopping bag.
To delete an item from your shopping bag, click on the ‘Remove’ button next to the item. To change the number of items, key in the new quantity and click on ‘Update shopping bag’.
To resume shopping after viewing your shopping bag, click the ‘Continue Browsing’ button. Please be aware that when the item is in your shopping bag it is not on hold, and another customer can still purchase it.
Proceed to checkout to finalise your purchases and follow the instructions.
How do I know if an item is in stock?
All items shown should be in stock. However, from time to time items sell out online or in store before we've had chance to temporarily remove them from lollipopgifts.com. If any of the items you ordered are not in stock, we will inform you as soon as possible and endeavour to get the item(s) back in stock.
What if an item I saw in your shop in Bourton-on-the-Water is not on lollipopgifts.com?
If there is an item you are interested in which you saw in our shop in Bourton-on-the-Water, but can't find at lollipopgifts.com, please call us on 01451 822111, or email us at info@lollipopgifts.com, detailing as much information as possible about the item and how you would like us to contact you (telephone or email). We at Lollipop will do our upmost to find that item for you.
Do you have a Customer Order Hotline?
If you'd prefer to call us with your order than place your order online, you can do so by calling 01451 822111 between 9am and 5pm
How do I know it will fit?
Many countries have different sizing systems. To help you find your correct size, please view our size chart (accessible from all relevant product pages) where we will guide you on the various size conversions, including British, American, Italian, French and Australian sizes. Should you be unhappy with the fit of a particular purchase you can return the item, or exchange it for a different size. Please follow the instructions listed in Returns Policy.
What payment methods does lollipopgifts.com accept?
We accept Visa, Mastercard, American Express, Delta, Solo, Maestro and Switch debit cards. We do not accept cheques online.
Is it safe to use my credit card online at lollipopgifts.com?
Our site is as secure as we can possibly make it. All credit card transactions on this site are processed using WorldPay, a secure online payment gateway which encrypts your card details in a secure host environment. At lollipopgifts.com we do not hold your credit card details on our website. To help ensure that your shopping experience is safe, simple and secure, lollipopgifts.com uses Secure Socket Layer (SSL) technology. SSL is the most advanced security software available for online transactions.
You can verify the security of a page by examining the security icon at the bottom corner of your browser. This is usually in the form of a lock and key padlock or a solid gold key depending on your browser and version. This is your assurance that your browser and our server our communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone.
Once each payment has been validated and authorised, the card details are deleted and will never be stored or saved at the lollipopgifts.com website.
For further information please read our Terms and Conditions and Privacy Policy.
Is my personal information kept private?
Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For details please read the lollipopgifts.com Privacy Policy. In order to process credit card orders online, we will need information including your billing address, delivery address, telephone number, email address, and credit card information. We will use your billing and credit card information to process your order and inform you of delivery. Please note that lollipopgifts.com does not keep your credit card details on its website.
We may use information we collect to inform you of new goods and services via emails. If you do not wish to receive these emails, please email, putting CUSTOMER CARE in the subject heading. Please note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you via phone, email or postal mail with other questions regarding your order.
Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the users qualifications and to bill the user for products.
How will I know you received my order?
Once your credit card payment has been approved, the receiving address has been verified, and the items have been located, your order will be accepted and your parcel will be dispatched. You will receive an email notifying you that your order has been posted. If any of the items you ordered are not in stock, we will inform you as soon as we can and endeavour to get the item(s) back in stock. If we are unable to do this in a reasonable time, the amount for the out of stock item will be returned to your credit card account.
How soon can I get my order?
At lollipopgifts.com we want you to receive your purchase as quickly and effortlessly as possible. When you have ordered that special item, we don’t want you to have to wait for up to a week to receive it, so we do our best to deliver it to you within 48 hours, often sooner. We try to dispatch your order within one working day of receiving it, however we do ask for your patience during busy periods.
Your item will be packed and dispatched, provided:
- the item or items you have chosen are in stock
- payment has been approved
- the delivery/billing address has been verified
Your order will be delivered to you suitably packaged. If the delivery name and address is different to the billing address we will make sure it looks extra special, the delivery note will be sent to you, whilst the gift will be sent to your allocated person.
What is your returns policy?
We require that you return any new and unused item to us within seven days (UK and International) of receiving the goods. We can offer a refund or an exchange as long as the items have all their original labelling intact and are in their original packaging, new and unused. New and unused means there are no marks on the item, it has not been tried, worn or used, and is returned to us in perfect saleable condition. lollipopgifts.com will not accept returns for any non-faulty items that have been used, worn, washed, and/or tags removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
For hygienic purposes, returns or exchanges on lingerie, toiletries and earrings cannot be accepted.
There is no return or exchange on sale items or anything that is sold at a discounted price.
Please note, lollipopgifts.com cannot refund delivery charges. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the EU.
If you are returning an item because it is unsuitable, we will not refund the postage you incurred when buying and returning the item. If you are returning an item because it is faulty, we will refund the postage paid by you both when buying and returning the item.
For further information, please read our Returns Policy.
Do you have a real shop I can visit?
Yes, we certainly do. Lollipop is in the heart of Bourton-on-the-Water. You can find out where we are and lots about us by clicking on bourton shop.
Everywhere you look there are gorgeous treats and gifts. We are finding new things all the time, with each visit you never know what you might find. And if you fancy taking a break in the Cotswolds when you come and see us, we can recommend some lovely places for you to stay, please email us putting I WANT TO COME TO LOLLIPOP in the subject heading and what you would like to know and we will do our best to make help you make your visit a relaxing one.
Can I return items bought at lollipopgifts.com to your real shop in Bourton-on-the-Water?
At this time, it is not possible to return items purchased online to the real Lollipop shop. For further information, please read our Returns Policy.
Can I use a Lollipop gift voucher at lollipopgifts.com?
At this time, it is not possible to redeem a gift voucher purchased in our real Lollipop shop in our online shop. We are looking into this and hopefully sometime in the future this will be possible along with purchasing gift vouchers online to use online, and/or in our real Lollipop shop.